Frequently Asked Questions - International Shipping
Do you ship internationally from Canada?
Yes! We ship to customers worldwide from our Canadian locations. We offer reliable international shipping options to the United States and many other countries.
What are the shipping costs for international orders?
Shipping costs vary based on your destination, package weight, and selected shipping method. You'll see the exact shipping cost at checkout before completing your purchase.
How long does international shipping take?
Delivery times depend on your location and chosen shipping method:
- United States: 5-10 business days (standard), 2-5 business days (expedited) depending on carrier you choose.
Please note that customs processing may add additional time to your delivery.
Will I have to pay customs duties or taxes?
International orders may be subject to customs duties, taxes, and fees determined by your country's customs office. These charges are the responsibility of the recipient and are not included in our product or shipping prices. We recommend checking with your local customs office for specific information about potential charges.
Do you provide tracking for international shipments?
Yes! All international orders include tracking information. You'll receive a tracking number via email once your order ships, allowing you to monitor your package's journey.
What shipping carriers do you use for international orders?
We primarily use Canada Post for international shipments, which partners with local postal services in your country for final delivery. For expedited shipping, we may use courier services like UPS or FedEx.
What if my international order is delayed or lost?
If your order hasn't arrived within the expected timeframe, please contact us with your order number and tracking information. We'll work with the carrier to locate your package and find a solution.