Shipping policy
Shipping Information - Shipping couriers, rates, & arrival times
We ship our packages via UPS, Fedex, USPS or Canada Post and other local shipping companies.
| Method | Cost per Package(Small Package) | Cost per Package over 5kgs | Order Arrival |
| Ground | $12-$15 approx* depending on location | $15-$40 approx* | 2-8 business days, depending on location |
| Priority | $35 approx* |
Over $40 approx* | 2-5 business days, depending on location |
- Ground shipping is free for orders over $100 within Canada.
- All Purchases will be shipped from our Lethbridge Warehouse Centre in Canada with an option of Local Store Pickup for our Lethbridge customers.
- Shipping rate will be calculated based on the total weight of the order and your shipping address/location.
Shipping times and calculations
Delivery times shown are based on normal business volume.
• The shipping and handling cost for your order is based on the total weight of the order.
• Orders are only shipped on business days: Monday-Friday, excluding stat holidays.
• If you want faster delivery, upgrade your shipping method
Note: not all delivery methods are available to all areas.
Order Cancellation and Adjustment
Order Tracking
When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.
Out of Stock Items
If an item in your order is out of stock, our customer care team will be in touch to discuss a solution. We’re unable to back order items that are out of stock.
Order Cancellation and Adjustments
We normally don’t accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us.
Returns
Please note we do not at this time accept any refunds or exchanges on any of our products simply because we sell bath products that can't be returned after use. We ensure all our products are carefully packaged and inspected before they are shipped. Thank you for your cooperation.
If you have question about our return policy or products please contact us here